FAQ
Quick answers to common questions and a simple message form.
Frequently asked questions
quick answersAre you the network provider?
We are an independent third‑party service provider and are not affiliated with, associated with, authorised by, endorsed by, or in any way officially connected with O2, Telefónica UK Limited, EE, Vodafone, Three, iD Mobile, Sky, Virgin Media, TalkTalk, Apple, Samsung, Google, Oppo, or any other brand. All trademarks, logos, and brand names are the property of their respective owners. Any references to third‑party brands are for informational and promotional awareness purposes only.
How does the £7/month unlimited SIM work?
It’s an example of an unlimited SIM deal pattern. Actual availability, eligibility, speed policies and fair usage terms vary by provider. Contact us and we’ll guide you to the best available option.
Do you offer phone upgrades?
We provide guidance and promotional support to help you compare options and understand typical contract structures. We can help you decide your next step and point you to appropriate channels.
Can you help with billing and account access issues?
Yes — see the Help hub. For urgent cases, call us at 020 3475 2395 or email gethelp@goomobile.com and share the issue category (billing/login/replacement/onboarding).
Do you store my personal data?
Please see our Privacy Policy. When you contact us, we only use information necessary to respond to your query.
Send a message
we’ll replyTip: Include your device model and the issue type (e.g., “billing”, “login”). Don’t share sensitive passwords.
