Onboarding
New SIM or new phone? Activation, number transfer and setup guidance.
Onboarding
guidanceActivation usually completes quickly but sometimes takes longer during busy periods.
Share your device model and we can suggest the best setup steps.
- Insert SIM (or add eSIM) and restart your device.
- If porting a number, keep the old SIM active until transfer completes.
- Update APN settings if mobile data doesn’t work automatically.
- Test calls, texts and data after activation.
- Enable Wi‑Fi calling if signal is weak indoors (device/provider dependent).
Quick contact
supportWe are an independent third‑party service provider and are not affiliated with, associated with, authorised by, endorsed by, or in any way officially connected with O2, Telefónica UK Limited, EE, Vodafone, Three, iD Mobile, Sky, Virgin Media, TalkTalk, Apple, Samsung, Google, Oppo, or any other brand. All trademarks, logos, and brand names are the property of their respective owners. Any references to third‑party brands are for informational and promotional awareness purposes only.
