Billing Help
Help with charges, invoices, payment methods, and common billing questions.
Billing Help
guidanceMost billing issues are resolved by confirming the billing cycle, plan change date, and payment method.
Contact us with your issue category and we’ll guide you on the typical next steps.
- Review your billing cycle date and any pro‑rated charges.
- Check direct debit / card payment status and pending authorisations.
- If an amount looks incorrect, gather invoice screenshots (avoid sharing passwords).
- For late fees, confirm due date and payment reference.
- If you changed plan mid‑cycle, price differences may appear on the next bill.
Quick contact
supportWe are an independent third‑party service provider and are not affiliated with, associated with, authorised by, endorsed by, or in any way officially connected with O2, Telefónica UK Limited, EE, Vodafone, Three, iD Mobile, Sky, Virgin Media, TalkTalk, Apple, Samsung, Google, Oppo, or any other brand. All trademarks, logos, and brand names are the property of their respective owners. Any references to third‑party brands are for informational and promotional awareness purposes only.
