Device/Tablet Replacement
Guidance for lost, stolen, damaged, or faulty devices.
Device/Tablet Replacement
guidanceReplacement journeys vary by provider and by whether you have insurance or warranty coverage.
We can guide you through the most common steps and what information you’ll need.
- If lost/stolen, secure your account and consider blocking the SIM.
- Check if you have device insurance or protection plans (terms vary).
- For faults, note the issue, time of occurrence, and any error messages.
- Back up important data where possible before repairs/replacements.
- Keep proof of purchase and any case/ticket reference numbers.
Quick contact
supportWe are an independent third‑party service provider and are not affiliated with, associated with, authorised by, endorsed by, or in any way officially connected with O2, Telefónica UK Limited, EE, Vodafone, Three, iD Mobile, Sky, Virgin Media, TalkTalk, Apple, Samsung, Google, Oppo, or any other brand. All trademarks, logos, and brand names are the property of their respective owners. Any references to third‑party brands are for informational and promotional awareness purposes only.
